Technology Enhanced Learning Accreditation Standards

Technology Enhanced Learning Accreditation Standards

There has been a significant rise in the facilitation of online learning. In recent years this has continued to exponentially grow particularly in light of global events such as the COVID-19 pandemic. Institutions increasingly acknowledge that online learning is crucial to their long-term strategy. Learned scholars highlight the need for quality to expand with the increase in online learning. Various endeavours and initiatives [1] [2] have been established to promote and encourage quality in online learning and provide guidance in the development and enhancement of online learning environments.

Professional associations, such as the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE) have a major role to play in regard to informing and assuring the quality of online learning environments in tertiary education. This has been a driver for ASCILITE undertaking the conceptualisation and development of the TELAS initiative.

The TELAS initiative has now launched a set of internationally benchmarked accreditation standards, criteria and performance measures in its TELAS Framework. This Framework is the basis for assessing, assuring, certifying and recognising the quality of online learning.

The TELAS Framework was guided by four developmental phases conducted between 2017 and 2021.

From 2020 through to mid 2021, the TELAS website, self-assessment tool and the TELAS app were finalised and the first Peer Reviewer workshops were offered to the higher education sector in 2022.

Since 2022, we have been operationalising TELAS and implementing a range of initiatives – Institutional TELAS, NZ TELAS and the role of AI in TELAS.

Phase 1

A draft accreditation framework was developed through a synthesis of the findings from an extensive literature review. This review focused on the indicators for quality in online learning. Workshops with senior learning and teaching tertiary education leaders, were conducted across Australia, New Zealand and Singapore to iteratively refine and progress the draft accreditation framework. At the end of this phase the first version of the TELAS Framework was conceptualised.

Phase 2

The TELAS Framework was further refined by the TELAS Strategic Advisory Group and a National Summit involving key Australasian senior higher education leaders. These stakeholders also conceptualised a formal accreditation process and associated resourcing for the operationalisation of the Framework.

Phase 3

The revised TELAS Framework was iteratively further developed through the facilitation of extensive stakeholder consultative workshops with educational technology practitioners and students. An online survey was also implemented to gather feedback on the TELAS framework from practitioners across the global tertiary education sector. This consultation phase was a vehicle by which the draft accreditation framework was significantly progressed with the development of performance criteria and measures with associated quality indicators. Administrative and organisational details for the facilitation of the formal accreditation process were finalised.

Phase 4

Feedback from Phase 3 was reviewed by an identified TELAS Reference Group[3] to finalise the Framework. The Framework was subsequently edited by Susan Hoadley from the Linguistics Department at Macquarie University. At the end of 2019, a series of face-to-face pilot workshops were conducted with educational technology practitioners from Macquarie University and Australian Catholic University. These workshops served as a mechanism for user testing and to further validate the TELAS Framework. They also assisted in formulating the Peer Reviewer workshop program that will be offered throughout Australasia to create TELAS Certified Reviewers. Feedback from these workshops endorsed the framework and warranted it as a valuable tool for guiding and assessing the design of quality online learning environments.

Phase 5

This phase focused on operationalising TELAS. Between 2020 and mid-2021, the TELAS website, self-assessment tool and app were finalised. The first Peer Reviewer workshops were offered to the higher education sector in 2022, enabling peer reviews of submitted learning packages to commence. Badges were also finalised for workshop attendees, certified peer reviewers and accredited learning packages.

Phase 6

This phase focused on extending TELAS from learning-package accreditation to institution-level assurance. Institutional TELAS was developed and piloted in partnership with the University of New England, before being made available for implementation across the higher education sector. This phase also included the development of Domain 5, comprising Standards 9 and 10.

Phase 7

This phase involved contextualising TELAS for New Zealand. Following consultation with New Zealand colleagues and the wider TELAS community, the reviewer support website was updated with New Zealand-specific guidance, examples and Māori terminology. The contextualised material is identified by a silver fern icon, supporting reviewers to apply the TELAS standards from a New Zealand perspective.

Phase 8

This phase responded to the rapid emergence of generative AI in higher education. Consultation was undertaken with the TELAS community regarding the proposed changes, and the outcomes were communicated to stakeholders. Following approval by the Advisory Board, minor refinements were made to the TELAS Framework, and the reviewer support website was updated with additional guidance on AI in learning, teaching and assessment.

[1] OLC Quality Scorecard Suite available at https://onlinelearningconsortium.org/consult/olc-quality-scorecard-suite/
[2] Quality Matters Rubric available at https://www.qualitymatters.org/qa-resources/rubric-standards/higher-ed-rubric
[3] Our thanks to the TELAS Reference Group for their invaluable guidance and efforts: Elaine Huber (USyd), Carol Hunter (CSU), Vebica Evans (ACU), Hilary Wheaton (RMIT), Yvonne Breyer (MQ), Gai Ramesh (MQ), Penny Wheeler (ACU), Dom McGrath (UQ) and others.

The ASCILITE Institutional TELAS program

Institutional TELAS represents the first credential of its kind in the sector, allowing institutions to gain sector-recognised assurance as a provider of quality online learning. ASCILITE piloted the Institutional TELAS program in partnership with UNE.  Now available for implementation across the sector. Contact us for more information.